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ezcashbd collects and uses your personal data only to operate your account, process transactions through payment methods like bKash and Upay, and keep your session secure. This policy explains exactly what we collect, why we collect it, and what choices you have — availability and applicability depend on your local law and eligible regions.
When you create an account on ezcashbd, we collect the information you provide directly: your name, contact details and account credentials. When you make a deposit or withdrawal through bKash or Upay, we record the transaction reference, amount and wallet identifier associated with that movement. We do not store your full bKash or Upay PIN — that stays between you and your wallet provider. Separately, our servers log standard technical data: your IP address, device type, browser version and the pages you visit within the site. We use this to keep your session stable and to detect unusual activity on your account. We may also place cookies on your device. Some are essential for the account login flow to work; others help us understand how the site is being used so we can make it more useful. You can adjust non-essential cookie preferences through the settings link in your browser. We do not sell your personal data to third parties. Where we share data — for example, with payment processors to complete a bKash or Upay transaction — we share only what that processor needs to complete the action you requested. Your data is retained for as long as your account remains active and for any period required under applicable law in your region.
Transaction references and wallet identifiers from bKash deposits and withdrawals are recorded against your account but your PIN is never stored by us.
Upay transfer records are logged in your account history. We share only the minimum data needed with Upay to process each movement.
Your name, contact information and login credentials are held securely. You can review and update most of these directly from your account settings page.
Essential cookies keep your login session active. Non-essential cookies can be adjusted through your browser settings at any time.
This policy applies specifically to ezcashbd — the site at ezcashbd and the account services connected to it. It does not extend to third-party sites, apps or services that you may reach by following a link away from our pages. Whether this policy applies to you personally depends on your local law and the eligible region you access the site from. Review the scope breakdown below to understand what is and is not within our responsibility.
Data collected when you log in, update your profile or move between sections of the site falls fully within this policy. We control this data and you can request access to it.
Deposits and withdrawals processed through bKash or Upay generate records held in your account history. This policy governs how we store and protect those records on our side.
Pages, game lobbies and promotional notices published on ezcashbd are within scope. Availability of any content depends on your local law and eligible region.
External payment processors, game studios and any linked sites operate under their own separate privacy terms. Once you leave ezcashbd, this policy no longer applies.
You have concrete options when it comes to the data ezcashbd holds on your account. You can ask us to show you the information we hold — that includes account registration details, transaction records linked to bKash or Upay payments, and login history. If something looks incorrect, you can request a correction. For account details like your contact number or email address, the account settings page is the quickest route to make that change yourself. If you want to ask a broader question about your data or request that we delete information we are not legally required to retain, you can reach our support team directly through the contact routes listed in the section below. We aim to respond to data queries in a clear and complete way, though actual response times depend on the nature of the request. Access to these rights may vary depending on applicable laws in your region.
Submit a data access request through our support channel to see the account and transaction information we hold on file for you.
Log in and go to account settings to update your contact details or registered email address directly without waiting for support.
If you are unsure how a specific piece of information is being used, contact our support team with your account reference and the detail in question.
Where local law and our retention obligations allow it, you can ask us to delete data we no longer need to hold. Contact support to start that process.
If you have a question about this policy, want to review what we hold or need to correct something on your account, the routes below are how to reach the ezcashbd support team. Use the same contact path for any data-related request. Include your account reference in your message so the team can locate your records without delay. Whether your question involves a bKash transaction record, a cookie setting or a data deletion request, these are the published channels to use.
Open the chat widget on ezcashbd while logged in. Mention your account reference and the nature of your privacy query to get routed correctly.
Send your privacy or data request to the support email address listed on the Contact page of ezcashbd. Include your registered contact number for verification.
Log in to your account and navigate to the Help section for self-service options covering data review, account updates and cookie preference controls.
Responsible data handling at ezcashbd means being specific about what we do and do not do. We use industry-standard encryption on the account login page and on the payment fields used for bKash and Upay transactions. Session tokens expire after inactivity, and your account history is only viewable when you are logged in. We retain transaction records for the period required under applicable regulations in the regions where this service operates — we do not hold data longer than necessary. If you close your account, we will retain only what local law requires us to keep and will delete the rest. For cookie data, we distinguish between essential session cookies and non-essential analytics cookies; the latter can be refused or cleared through your browser at any time. Changes to this policy will be notified through a visible notice on the site. Check this page periodically if you want to stay current on any updates.
Login pages and payment fields — including bKash and Upay entry points — use standard encryption so your credentials and wallet references are not transmitted in plain text.
Account sessions expire after a period of inactivity. You will be asked to log in again before accessing sensitive areas like transaction history or account settings.
We keep your data for as long as your account is active and for any period required by applicable law in your region. Data we are not required to keep is deleted after account closure.
When this policy changes, we publish a notice on the site. The effective date at the top of this page tells you when the most recent version came into force.
These questions cover the things most account holders ask when reading through this policy for the first time. If something is not answered here, use the support routes in the Contact section above.
We collect your registration details, contact information, login credentials and the transaction references generated by your bKash or Upay payments. We also log standard technical data like your IP address and device type to keep your session secure.
No. Your bKash or Upay PIN is entered directly within those providers' own interfaces. We only receive the transaction reference and amount that the payment processor confirms to us — your wallet PIN never passes through our system.
Submit a data access request through live chat or the support email listed on our Contact page. Include your account reference so the team can locate your records. Availability of this right depends on applicable laws in your region.
Yes, where local law and our retention obligations allow it. Contact support with your request and account details. We will delete what we are not legally required to keep and confirm when that is done.
Essential cookies keep your login session active and cannot be disabled without breaking the account flow. Non-essential analytics cookies can be refused or cleared through your browser settings at any time without affecting your ability to log in.
This policy governs how we handle data on our side. Whether it applies to you personally depends on your local law and eligible region. We recommend checking the applicable rules in Bangladesh before using the service.